faqs & Resources

Frequently asked Questions

01
What is the first session like?

When clients enter the building they will be stepping directly into our waiting area. Clients are asked to sit down and wait until their appointment time so that Dr. Sautter or another clinician can escort you to our clinical office.

Our Clinic is intended to provide you with a space that allows our clients to be comfortable and focus on their treatment. A bathroom and small kitchen area are located off the waiting area and the waiting room is private and relaxed. If this is the clients first session with Dr. Sautter will conduct an “Intake Session” that will help the client decide whether they choose to participate in psychotherapy. If they choose to proceed with therapy the client and Dr. Sautter work together to identify the clients goals, strengths, and difficulties so that the client and doctor can define the type of therapy that will best meet the client’s needs.

02
How does billing and reimbursement work?

Before starting therapy we will meet with you and make arrangements for reimbursement for our services or refer you elsewhere for support and/or treatment.

I am not in any specific insurance network and cannot help submit insurance claims. I can provide paperwork to aid in filing a claim for for out of network reimbursement for my services. I am happy to discuss my fees over the phone or email.

I’d recommend asking these questions to your insurance provider to help determine your benefits:
Does my health insurance plan include mental health benefits?
Do I have a deductible? If so, what is it and have I met it yet?
Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
Do I need written approval from my primary care physician in order for services to be covered?

I accept checks and all major credit cards as forms of payment. I encourage payment directly on my site via this page and with your permission can charge your credit card after each session.

03
What are your rates?

$150 per 60 minute session.
Brief Trauma Therapy for Veterans or First Responders $100 (50 minutes)
Mental Health Consultation — Free of Charge

04
What is your cancellation policy?

If you are unable to attend a session, please make sure you cancel at least 24 hours beforehand. Otherwise, you may be charged for the full rate of the session.

05
Where are you located?

The Center for Relational Health is located at 1900 Carrolton Avenue in Uptown New Orleans at the corner of Carrolton Avenue and Cohn Street (see picture). This location is equally distant from Oak Street and Claiborne Avenue. The Center is located on the streetcar line and there is parking area in the back available to clients  Prospective clients or clients coming in for therapy are welcome to park in the lot and they are asked to enter the building through the front door that faces Carrolton Avenue.